Qwaiting

Qwaiting World Leader in Customer Journey Management Solutions

1$ Billion
The number of customer experiences we support each year
1+Countries
The number of countries we operate in.
64950+
Systems set up around the world
Methodology and Framework

5 ADMINISTRATION

01

Pre Arrival

02

Arrival

03

Waiting

04

Service

05

After Service

06

Data Model

Customer Journey Management for the Company

Qwaiting is a platform for managing the customer journey for a better customer and employee experience.
Designed for organizations with complex requirements, many and/or large premises and a need to manage solutions centrally
Used by international clients in the financial, resale, health and public sectors
Appointment Solution

Create an exceptional customer experience from the first point of contact, making 24/7 appointments on any device. Connecting in line with physical space.

Mobile Ticket

Empower customers by allowing them to wait anywhere with their phone, eliminating the frustration of waiting.

Auto Check in

Increase efficiency and provide a low- effort customer experience by allowing customers to check in upon arrival.

Reception

The reception staff diligently manages all appointment needs for your visitors.

Staff Notification

Integrated platform for employee communication via email and text messages.

Journey Management

High performance Journey manager, supporting advanced rules and queuing logic. Configurable and expandable to meet the needs of your organization.

Client Notification

Integrated platform for customer communication via email, text messages and WhatsApp notifications.

SMS/ WhatsApp Notifications

Send easy text messages to keep your customers updated and free from waiting

Digital Signage

Create stunning visuals with images, videos and web pages connected to queue information.

Counter | Service Point

Call and serve customers while enriching each visit with valuable data.

If you would like the service or have any related inquiries, our team is honored to assist you.